Shipping, Returns, and Cancellation Policies

Free Ground Shipping

  • Eligibility: Free US ground shipping is available for orders totaling $150 or more.
  • Applicable Locations: This offer is valid for online purchases at www.pillow.togas.com and drop-ship items purchased in-store at Togas’ flagship stores (New York, 1333 Second Ave, New Hyde Park, NY 11040, US).
  • Exclusions: Not valid with independent retailers, department store partners, or for oversized items, and shipments to Alaska, Puerto Rico, Hawaii, and international locations (including Canada and Mexico) where a surcharge will apply.

Returns & Exchanges

  • Satisfaction Guarantee: Customers can return eligible items within 30 days if they are not washed or used. Items must be returned in the original condition, including packaging and tags.
  • Non-Returnable Items: Washed or used products, sleeping pillows, and comforters are non-returnable unless defective.
  • Return Process: Include the reason for return on the packing slip and indicate whether you want an exchange or refund. If using a SmartLabel, a fee will be deducted from the refund. Alternatively, returns can be sent prepaid and insured to Togas’ return address in New Hyde Park, NY.
  • Custom Orders: No returns are allowed for custom orders or cut yardages.
  • Gift Returns: Gifts returned will be refunded via a Togas Gift Card, unless the value exceeds $2,000, in which case a check will be issued.

Order Cancellation

  • Cancellations: Orders can be canceled if they are still "in process." Orders that have already been shipped cannot be canceled.
  • Final Sale Items: Items marked “as is,” “discontinued item,” or “clearance” are final sale and cannot be returned, exchanged, or refunded.
  • Personalized Orders: Personalized and monogrammed items cannot be canceled or returned.

For assistance with exchanges or returns, contact Togas via email at store@togas.com, including your order number and details about your merchandise. For furniture returns, call  +1 516 747 1215.

Note: Policies are subject to change and were last updated on January 31, 2023.