Shipping, Returns, and Cancellation Policies
Free Ground Shipping
- Eligibility: Free US ground shipping is available for orders totaling $150 or more.
- Applicable Locations: This offer is valid for online purchases at www.pillow.togas.com and drop-ship items purchased in-store at Togas’ flagship stores (New York, 1333 Second Ave, New Hyde Park, NY 11040, US).
- Exclusions: Not valid with independent retailers, department store partners, or for oversized items, and shipments to Alaska, Puerto Rico, Hawaii, and international locations (including Canada and Mexico) where a surcharge will apply.
Returns & Exchanges
- Satisfaction Guarantee: Customers can return eligible items within 30 days if they are not washed or used. Items must be returned in the original condition, including packaging and tags.
- Non-Returnable Items: Washed or used products, sleeping pillows, and comforters are non-returnable unless defective.
- Return Process: Include the reason for return on the packing slip and indicate whether you want an exchange or refund. If using a SmartLabel, a fee will be deducted from the refund. Alternatively, returns can be sent prepaid and insured to Togas’ return address in New Hyde Park, NY.
- Custom Orders: No returns are allowed for custom orders or cut yardages.
- Gift Returns: Gifts returned will be refunded via a Togas Gift Card, unless the value exceeds $2,000, in which case a check will be issued.
Order Cancellation
- Cancellations: Orders can be canceled if they are still "in process." Orders that have already been shipped cannot be canceled.
- Final Sale Items: Items marked “as is,” “discontinued item,” or “clearance” are final sale and cannot be returned, exchanged, or refunded.
- Personalized Orders: Personalized and monogrammed items cannot be canceled or returned.
For assistance with exchanges or returns, contact Togas via email at store@togas.com, including your order number and details about your merchandise. For furniture returns, call +1 516 747 1215.
Note: Policies are subject to change and were last updated on January 31, 2023.